Support
Last updated: 10 September 2026
Email us directly:
A real person reads every message and replies personally — usually within 1–2 business days.
Before you email
Two places already answer most questions without waiting on a reply:
- The FAQ — installation, licensing, Mass Restore, and the 93-day retention window.
- The safety audit — the complete list of every network call the product makes, and how to verify it yourself.
What to include
To get a fast, specific answer, include:
- Whether you're on the Free or Pro tier
- Your license key, if you have one (helps us find your order — never share your Microsoft or SharePoint credentials, we will never ask for those)
- What you expected to happen, and what happened instead
- A screenshot, if it's a UI issue
Common topics
- Installation — App Catalog upload, adding the web part to a page, and pasting a license key are all covered in the confirmation email you get after downloading or purchasing.
- Licensing — a license key unlocks Pro for one tenant, permanently, the first time it successfully validates. If you need to move it to a different tenant, email us — this isn't self-service yet.
- Billing & invoices — every purchase gets a receipt by email. If yours didn't arrive, email us and we'll resend it.
- Refunds — see the terms page.
Security issues
If you believe you've found a security vulnerability, email [email protected] directly rather than filing a public issue — we'll acknowledge it and work with you on a fix before any public disclosure.